Technology is great, until it isn’t
Technology is great, until it isn’t. Many were concerned about the computer outage that affected everything from travel to doctor’s offices to bank and investment accounts and reached out to share your concerns. It was a bit of a relief when cybersecurity firm CrowdStrike’s CEO George Kurtz reassured us early in the day by saying, “this is not a security incident or cyber-attack. The issue has been identified, isolated and a fix has been deployed.”1 Still, it’s upsetting to log into accounts and see a warning message. Here’s what Charles Schwab had on its customer portal for most of the day. “Due to a third-party, global and industry-wide issue, certain functionality may be intermittently slow or unavailable. We’re monitoring the issue. Phone services may be disrupted and hold times may be longer than usual.” I can tell you firsthand – the phones were very, very busy! Many were wondering what [...]